Partner directly with customers during implementation to shape solution design that meets business requirements while aligning with platform capabilities and best practices
Lead and contribute to customer‑facing, solution‑oriented discussions, helping customers understand options, constraints, risks, and tradeoffs
Translate complex healthcare workforce and scheduling needs into clear, actionable solution recommendations
Serve as a trusted implementation advisor, guiding how configuration, data, and integrations impact downstream outcomes
Build and apply a deep understanding of platform data flow, including backend data structures, system relationships, and processing logic
Use SQL queries to independently investigate data, validate assumptions, and support troubleshooting and implementation decisions (no application coding required)
Review and validate inbound customer data for completeness, accuracy, and alignment with solution and business requirements
Identify data quality issues, edge cases, and structural risks, and propose appropriate paths to resolution
Evaluate how data structure and configuration choices affect application behavior, system performance, and customer experience
Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP)
Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange
Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues without owning code development
Support integration testing, go‑live readiness, and post‑implementation stabilization
Contribute to defining repeatable, scalable integration patterns used across customers
Contribute to implementation documentation, solution design standards, data validation frameworks, and best practices
Translate technical solutions into clear, customer‑ready guidance and internal enablement materials
Surface recurring risks, gaps, and inefficiencies to Implementation leadership
Provide structured feedback from customer implementations to inform product improvements and delivery process enhancements

Requirements

Bachelor’s degree
3+ years of experience in implementation consulting, solution consulting, systems analysis, system administrator or a similar role within SaaS, enterprise software or healthcare organization
Experience with UKG / Kronos advanced scheduling in an implementation, consulting, integration, or system administration role
Knowledgeable in healthcare workforce management, including scheduling, staffing and operational workflows
Prior involvement in solution design for complex, data‑heavy implementations
Strong analytical and problem‑solving skills, with demonstrated ability to connect business requirements, system behavior, and data
Working knowledge of SQL (or the ability to quickly learn) to support data investigation and analysis
Experience supporting integrations and data workflows (iPaaS and/or SFTP)
Experience validating, troubleshooting, and interpreting customer data in implementation or production environments
Proven ability to engage directly with customers in a consultative, solution‑focused capacity
Strong communication skills, with the ability to explain technical concepts to non‑technical stakeholders
Comfort operating in ambiguous, fast‑moving, and evolving environments

Benefits

Free premium medical, dental, life and vision insurance
Generous 401(k) match
Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
Celebrations! We hit our goals and reward ourselves
Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
Unlimited DTO — we believe in time off!
Virtual yoga, meditation or boot camp classes offered daily

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata validationdata analysisdata mappingintegration testingiPaaSSFTPsolution designdata workflowsdata quality

Soft Skills

analytical skillsproblem-solving skillscommunication skillsconsultative skillscustomer engagementadaptabilitycollaborationguidancefeedback provisiondocumentation

Certifications

Bachelor's degree