Partner with customers during implementation to design solutions that meet business requirements while aligning with platform capabilities and best practices
Act as a customer‑facing consultant, leading technical and solution‑oriented discussions and helping customers understand design tradeoffs, constraints, and options
Translate customer operational needs—particularly within healthcare workforce management—into clear solution recommendations
Serve as a trusted advisor throughout implementation, helping customers understand how configuration, data, and integrations impact outcomes
Support internal teams by providing guidance on recommended solution patterns and design decisions
Develop a strong understanding of how data flows through the platform, including backend data structures, key system relationships, and processing logic
Use SQL querying to investigate data, validate assumptions, troubleshoot issues, and support implementation decisions (no application coding required)
Analyze inbound customer files to ensure completeness, accuracy, and alignment with solution and business requirements
Identify data quality issues, edge cases, and inconsistencies, and recommend appropriate resolutions
Evaluate how data structure and configuration choices affect downstream application behavior and customer experience
Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP)
Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange
Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues without owning code development
Assist with integration testing, go‑live support, and post‑implementation troubleshooting
Help identify scalable and repeatable integration patterns across customers
Translate technical concepts into clear, actionable guidance for customers and internal implementation team members
Contribute to implementation documentation, solution design guidelines, data validation standards, and best practices
Work closely with Product, Engineering, and Implementation leadership to surface risks, gaps, and improvement opportunities
Provide feedback on recurring customer challenges to influence product enhancements and process improvements

Requirements

Bachelor’s degree
4+ years of experience in implementation consulting, solution consulting, technical consulting, systems analysis, or a similar role within a SaaS or enterprise software environment
Strong analytical and problem‑solving skills, with the ability to connect business needs, system behavior, and data
Working knowledge of SQL for data investigation and analysis
Experience supporting integrations, including iPaaS tools (e.g., Workato) and/or SFTP file‑based data exchanges
Experience validating, interpreting, and troubleshooting customer data
Comfort engaging directly with customers in a consulting or advisory capacity
Excellent communication skills, with the ability to explain technical concepts to non‑technical audiences
Comfort operating in ambiguous, early‑stage, or evolving environments
Experience working closely with Engineering teams without serving in a formal developer role
Familiarity with implementation, onboarding, or professional services organizations
Preferred:
Experience with UKG / Kronos (Pro WFM, Dimensions, or Workforce Central) in an implementation, solution consulting, integration, or system administration role
Healthcare workforce management or HCM experience
Prior involvement in solution design for complex implementations involving integrations and data‑heavy workflows

Benefits

Free premium medical, dental, life and vision insurance
Generous 401(k) match
Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
Celebrations! We hit our goals and reward ourselves
Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
Unlimited DTO — we believe in time off!
Virtual yoga, meditation or boot camp classes offered daily

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysisdata validationintegration testingdata mappingfile-based integrationsiPaaSWorkatosolution designtroubleshooting

Soft Skills

analytical skillsproblem-solvingcommunication skillscustomer engagementconsultingadvisory capacitycollaborationadaptabilityguidancedocumentation

Certifications

Bachelor's degree