Engineer

• Help operate and improve Microsoft 365 E5 environment (Exchange Online, Entra ID/Azure AD, Teams, SharePoint, OneDrive) to keep the workforce productive
• Operate Microsoft 365 E5: maintain Exchange Online (mail flow rules, encryption, anti-spam/phishing/malware, retention/archiving, eDiscovery), Teams/SharePoint/OneDrive, and Entra ID identity policies (MFA, Conditional Access)
• Security & compliance hygiene: assist with DLP, ATP, and periodic audits/reviews in Purview and Defender; help drive ongoing policy improvements
• Automation & scripting: run and contribute to PowerShell automations for provisioning, reporting, and monitoring; support Power Automate flows that remove manual steps for business teams
• Incident/request handling: create/update ServiceNow tickets, investigate issues using KBs and logs, and escalate to Microsoft Premier support or vendors when needed
• Knowledge & documentation: capture troubleshooting steps and update KB articles; contribute to runbooks and how-tos
• Collaboration: partner with other IT teams to plan and execute changes with minimal disruption; communicate status and action plans to stakeholders

Enterprise Productivity Engineer

Senior Device Lab Engineer

Cyber Splunk Engineer

Senior Forward Deployed Engineer

Quality Process Engineer

Process Engineer – Service Delivery