Aya Healthcare

Enterprise Productivity Engineer

Aya Healthcare

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $110,000 - $120,000 per year

Job Level

Junior

Tech Stack

AzureServiceNow

About the role

  • Help operate and improve Microsoft 365 E5 environment (Exchange Online, Entra ID/Azure AD, Teams, SharePoint, OneDrive) to keep the workforce productive
  • Operate Microsoft 365 E5: maintain Exchange Online (mail flow rules, encryption, anti-spam/phishing/malware, retention/archiving, eDiscovery), Teams/SharePoint/OneDrive, and Entra ID identity policies (MFA, Conditional Access)
  • Security & compliance hygiene: assist with DLP, ATP, and periodic audits/reviews in Purview and Defender; help drive ongoing policy improvements
  • Automation & scripting: run and contribute to PowerShell automations for provisioning, reporting, and monitoring; support Power Automate flows that remove manual steps for business teams
  • Incident/request handling: create/update ServiceNow tickets, investigate issues using KBs and logs, and escalate to Microsoft Premier support or vendors when needed
  • Knowledge & documentation: capture troubleshooting steps and update KB articles; contribute to runbooks and how-tos
  • Collaboration: partner with other IT teams to plan and execute changes with minimal disruption; communicate status and action plans to stakeholders

Requirements

  • Bachelor’s in Information Systems, Computer Science, Engineering, or related field or equivalent experience
  • 1 year of IT experience (or equivalent technical education) with exposure to Microsoft 365/Office 365 administration and systems engineering fundamentals
  • Foundational knowledge of Microsoft admin portals
  • Basic PowerShell skills; comfortable running vetted scripts and learning to modify them with supervision
  • Understanding of identity/security concepts: MFA, Conditional Access, DLP, ATP, and general best practices for protecting identities and data
  • Strong interpersonal and customer service skills—professional, upbeat, collaborative communicator (written and verbal)
  • Preferred: Familiarity with Copilot, Power BI, Power Automate, and API integrations
  • Preferred: Experience with CloudAlly, LastPass, ServiceNow, Mimecast, and ShareGate
  • Preferred: Experience coordinating escalations with Microsoft or third-party vendors