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Tech Stack
Tools & technologiesJavaScriptPythonSQL
About the role
Key responsibilities & impact- Design and ship automated workflows (n8n, LLMs, internal tooling) that eliminate manual work across CS.
- Own customer health scoring infrastructure — define inputs, build the pipeline, surface signal.
- Generate QBR materials and ROI reports at scale (Metabase + n8n + LLM pipelines).
- Turn observations across the customer base into business-impact recommendations: where to push expansion, where churn risk is building, which product gaps are blocking deployment.
Requirements
What you’ll need- Hands-on experience building AI/LLM workflows in production: prompt design, n8n or equivalent, agentic patterns, structured output pipelines.
- Strong business acumen — you can identify what matters in a dataset and translate it into a clear recommendation a CEO or VP can act on.
- Comfortable with SQL, Metabase or similar BI tool, and JSON/API work.
- 3–5+ years of relevant experience.
- Working proficiency in English.
- Strong written communication — you can ship a one-page insight memo execs actually read.
- Domain knowledge in manufacturing, supply chain, or procurement — or the demonstrated ability to ramp on a vertical fast.
- B2B SaaS Customer Success, RevOps, or analytics function experience.
- Light Python/JavaScript/SQL — enough to write a script when no-code runs out of room.
- French is a plus.
Benefits
Comp & perks- Remote-friendly, async-respectful, low-meeting
- Direct line to the VP of CS and visibility into the executive team
- Your work compounds across the entire customer base
- AI as core infrastructure, not marketing
ATS Keywords
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Hard Skills & Tools
AI workflowsLLM workflowsprompt designn8nSQLMetabaseJSONAPIPythonJavaScript
Soft Skills
business acumenwritten communicationanalytical thinkingrecommendation translationcustomer health scoringinsight generationexpansion identificationchurn risk analysisproduct gap analysisexecutive communication