Axxess

Operations

• Lead and advance the strategic direction of the Axxess Operations Team, ensuring operational excellence across all business units.
• Architect scalable operational frameworks, optimizing cross-functional workflows, and leveraging digital tools and automation to modernize operations.
• Align people, processes, and systems to drive strategic business outcomes.
• Provide strategic oversight of all workplace operations, ensuring scalable systems and a consistently exceptional employee experience.
• Oversee forecasting and operational planning, including multi-year budgeting and vendor strategy.
• Lead enterprise-level process improvement initiatives, identifying opportunities to modernize workflows.
• Serve as a cross-functional leader, aligning operational strategy to support seamless company-wide events.
• Establish governance for administrative systems, ensuring accuracy, data integrity, and security compliance.
• Cultivate strategic relationships with building management, security teams, vendors, and executive leadership.
• Provide leadership and oversight for workplace compliance, ensuring adherence to safety standards and continuous risk management practices.

Director of Operations

• Develop and oversee workplace operations strategies, policies, and procedures
• Lead day-to-day office operations ensuring a consistent, high-quality employee experience
• Forecast operational needs, budget for supplies and services, and manage vendor contracts
• Implement process improvements to increase efficiency and cost-effectiveness
• Partner cross-functionally (with Sales, Marketing, IT, People, Talent Acquisition, Accounting, etc.) to execute seamless events and processes
• Ensure the accuracy and security of administrative records, access systems, and logs
• Build strong partnerships with building management, security, vendors, and leadership teams to align operational priorities and processes
• Help ensure operational compliance with safety standards, emergency procedures, and building protocols

Operations Manager

Implementation Specialist

• Support the onboarding and training of clients during their initial implementation of Axxess products and services
• Provide structured training, clear communication, and internal coordination
• Work in partnership with Implementation Consultants and Client Experience team members
• Execute implementation plans and meet client needs
• Provide first-line support for client questions during implementation
• Gather and validate client data, configuration preferences, and other key inputs needed for system setup
• Maintain accurate documentation of client training activities
• Escalate client concerns or risks to appropriate internal stakeholders
• Support preparation and follow-up for onsite visits and virtual sessions
• Develop working knowledge of Axxess products, services, and industry best practices