Business Systems Analyst

Axos Bank

Business Systems Analyst responsible for platform governance and automation at Axos Bank. Collaborating across teams to ensure operational health of enterprise applications.

Posted 7/25/2026full-timeSan Diego • California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $70,304 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in platform administration, governance, and automation within regulated industries, with a strong focus on SDLC disciplines and integration management. Proficient in low-code/no-code platforms and capable of translating business requirements into effective automation solutions.

Highest-signal resume keywords

Platform AdministrationSDLC DisciplinesLow-Code/No-Code PlatformsREST APIsAgile/Scrum Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform GovernanceUAT CoordinationPnP PowerShell ScriptingBasic SQL ProficiencyAPI Payload TroubleshootingWorkflow DesignAutomation DesignConfiguration DocumentationIncident TriageData Validation

Soft Skills

Training DevelopmentStakeholder CommunicationProblem Solving

Tools & Technologies

ServiceNowAzure DevOpsSplunkSharePoint OnlineDelinea/CyberArkN8nAutomation AnywhereDecisionsFormstackDocuSign

Industry Keywords

Regulated IndustryFinancial ServicesHealthcareGovernance PoliciesIdentity ConceptsRBAC Design Patterns

Tech Stack

Tools & technologies

AzureSDLCServiceNowSplunkSQLTableau

About the role

Key responsibilities & impact

Platform Administration & Governance
Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via ServiceNow and Azure DevOps
Maintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production change
Conduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadership
Automation & Workflow Operations
Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotion
Triage automation failures and platform incidents; perform root cause analysis and document resolutions in ServiceNow
Assist business units in translating process requirements into automation designs; escalate complex builds to senior engineers
Monitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windows
Integration & Data Handling
Maintain integration credentials, API keys, and secrets management
Stakeholder Enablement
Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end users
Participate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (ServiceNow, ADO, or PMO)

Requirements

What you’ll need

Bachelor’s degree
3+ years of experience in a business systems analyst, platform administrator, or IT operations role
1+ year working within an Agile/Scrum environment
Experience in a regulated industry (financial services, healthcare, or equivalent) preferred
Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, DocuSign, Tableau or equivalent
Demonstrated experience administering SharePoint Online including permissions management, PnP PowerShell scripting, and library governance
Working knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer support
Basic SQL proficiency; able to write queries for log analysis, data validation, and audit reporting
Understanding of SSO/identity concepts (Entra ID, SAML, OIDC) and RBAC design patterns
Exposure to secrets management and credential governance practices (Delinea/CyberArk or equivalent) a plus

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading