Senior Director, Partner Services – Technical Enablement

Axonius

Senior Director leading Partner Services and Technical Enablement at Axonius. Responsible for customer retention, platform expansion, and technical training initiatives.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $240,000 - $280,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Define and execute the partner-led services strategy, transitioning partners through maturity levels from standard implementation and integration to advanced advisory offerings.
Identify, recruit, and develop a specialized ecosystem of services partners (focusing on boutique, execution-focused cybersecurity and ITSM firms) to handle post-sales deployments and complex integrations.
Define and build a virtual bench program utilizing the Partner Services ecosystem to jump-start Partner Services delivery.
Lead and build the Customer & Partner Academy (including on-demand and instructor-led training), defining learning paths and certifications aligned to real-world customer journey stages and use cases rather than just product features.
Oversee and manage the team responsible for maintaining the Sales Engineer demo and proof-of-value labs.
Create and refine repeatable delivery frameworks, including SOW templates, scoping questionnaires, delivery playbooks, and service packages to enable partners to deliver successful deployments independently.
Develop and iterate on a strategy to build, test, and refine technical training labs, content, and delivery models, getting directly involved in early partner co-delivery engagements and critical customer scenarios.
Drive measurable programmatic outcomes, focusing on reducing customer time-to-value, increasing partner-delivered CSAT, and improving adoption and renewal rates for partner-attached accounts.

Requirements

What you’ll need

15+ years in the IT industry with recent experience in SaaS, Cloud, and/or Cybersecurity.
4+ years leading teams of technical engineers and architects.
2+ years of proven experience building or scaling partner-led services or post-sales delivery models.
Strong technical background with the ability to go deep when needed, and a proven ability to turn ambiguous problems into structured, repeatable programs.
Experience working closely with customers, partners, and internal technical teams (such as Product, Field Engineering, and Customer Success).
Demonstrated capability to operate effectively across both high-level strategy and hands-on execution.

Benefits

Comp & perks

stock options
attractive benefits
annual bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSCloudCybersecuritypartner-led servicespost-sales delivery modelstechnical training labsdelivery frameworksSOW templatesscoping questionnairesdelivery playbooks

Soft Skills

leadershipteam managementstrategic thinkingproblem-solvingcustomer engagementpartner collaborationexecutioncommunicationtraining developmentprogram management