Senior Customer Success Engineer

Axonius

Senior Customer Success Engineer providing technical guidance to maximize customer value of Axonius platform. Ensuring successful engagement and adoption across diverse client environments.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $192,000 per yearWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Execute technical deployments and custom platform configurations to align the Axonius platform with specific client business requirements.
Triage escalated technical support tickets and coordinate with the product team to resolve feature requests and system issues.
Design and document platform best practices to standardize deployment, engagement, and adoption workflows across the customer base.
Conduct technical training sessions and educational workshops to facilitate customer proficiency in platform features and data utilization.

Requirements

What you’ll need

10 years of experience in a customer-facing software or technology role, with at least 3 years specifically focused on software implementation.
Intermediate proficiency in writing and troubleshooting code using Python, Bash, Batch, or PowerShell.
Experience programmatically interfacing with and troubleshooting APIs to facilitate data integration.
Ability to travel up to 25% of the time for on-site customer engagements and screenings.

Benefits

Comp & perks

stock options
attractive benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonBashBatchPowerShellAPI integrationtechnical deploymentsplatform configurationstroubleshootingdocumentationcustomer training

Soft Skills

customer-facingcommunicationproblem-solvingcoordinationtrainingworkshop facilitationstandardizationengagementadoptionproficiency facilitation