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Axon

Mission Engineer

Axon

Mission Engineer building Axon’s safety and justice technology solutions for Miami agencies onsite. Shipping AI workflows, integrations, and operational tools that improve mission outcomes and adoption.

Posted 8/4/2026full-timeMiami • Florida • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer outcomes management, AI-enabled solutions delivery, and operational transformation within mission-critical environments. Proficient in configuring and integrating complex systems while ensuring compliance with CJIS and security standards.

Highest-signal resume keywords
Customer Outcomes ManagementAI-Enabled Solutions DeliveryCJIS ComplianceOperational TransformationIntegration Logic Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Automation DevelopmentWorkflow DesignData Pipeline ConstructionAI Agent DeploymentIntegration Configuration
Soft Skills
Strong CommunicationRelationship BuildingProblem SolvingAdaptabilityOwnership Mentality
Tools & Technologies
Axon's PlatformDEMSFususAI EraRecords
Industry Keywords
Public SafetyLaw EnforcementCorrectionsMission-Critical EnvironmentsOperational Frameworks

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
  • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
  • Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
  • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
  • Iterate in the field until adoption sticks and document reusable patterns
  • Apply CJIS, evidence integrity, and privacy guardrails to every build
  • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
  • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
  • Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
  • Assess workflows, identify friction, define solutions, and lead proactive outcome design
  • Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
  • Define success metrics and capture deployment baselines
  • Share customer insights and workflow patterns with Product and Engineering to influence roadmap decisions
  • Turn one-off builds into reusable playbooks and operational frameworks
  • Identify expansion opportunities and partner with Sales on account strategy
  • Maintain onsite presence approximately 3-4 days per week
  • Track customer success metrics and support Sales-to-Post-Sales onboarding and handoff

Requirements

What you’ll need
  • Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
  • Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
  • Ability to configure products, write integration logic, and deliver production-ready solutions
  • Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
  • Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
  • Full ownership mentality in ambiguous, fast-changing environments
  • Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
  • Ability to obtain and maintain CJIS compliance and adhere to security standards
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred
  • Former law enforcement or military experience preferred, not required

Benefits

Comp & perks
  • Competitive salary
  • 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Snacks in our offices