Mission Engineer

Axon

Mission Engineer building AI, workflow, and integration solutions onsite for Florida public-safety agencies at Axon. Owning deployment, adoption, operational transformation, and measurable mission outcomes.

Posted 8/4/2026full-timeOrlando • Florida • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer outcomes management, operational transformation, and the deployment of AI-enabled solutions within mission-critical environments. Proficient in configuring integrated systems and ensuring compliance with CJIS and security standards.

Highest-signal resume keywords

Customer Outcomes ManagementAI-Enabled Solutions DeploymentCJIS ComplianceOperational TransformationIntegration Logic Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automation DevelopmentWorkflow DesignData Pipeline ConstructionIntegration ConfigurationProduction-Ready Solutions Delivery

Soft Skills

Strong CommunicationRelationship BuildingProblem-SolvingAdaptabilityOwnership Mentality

Tools & Technologies

Axon's EcosystemDEMSFususAI EraRecords

Certifications & Qualifications

CJIS Compliance

Industry Keywords

Public SafetyLaw EnforcementOperational ExperienceMission-Critical EnvironmentsDigital Workflows

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem
Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
Iterate in the field until adoption sticks and document reusable patterns
Apply CJIS, evidence integrity, and privacy guardrails to every build
Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
Assess onsite workflows, identify friction, and define build priorities
Validate hypotheses with command staff and operators and lead operational transformation
Build relationships with agency leadership and stakeholders; lead QBRs, mission reviews, and strategic planning
Define success metrics and establish baselines before major deployments
Capture customer insights and adoption barriers to influence Product and Engineering roadmaps
Turn one-off builds into reusable playbooks and operational frameworks
Identify expansion opportunities and partner with Sales on account strategy
Maintain onsite presence approximately 3-4 days per week
Track customer success metrics including production use, adoption depth, workflow improvements, and mission outcomes
Support Sales-to-Post-Sales onboarding and handoff

Requirements

What you’ll need

Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
Experience configuring products, writing integration logic, and delivering production-ready solutions
Comfort across hardware, software, cloud, AI-enabled technologies, and integrated systems
Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
Full ownership mentality in ambiguous, fast-changing environments
Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
Ability to obtain and maintain CJIS compliance and adhere to security standards
Former law enforcement or military experience preferred, not required
Public safety, law enforcement, corrections, or other mission-critical operational experience preferred
Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Benefits

Comp & perks

Competitive salary
401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and vision plans
Fitness programs
Emotional and mental wellness support
Learning and development programs
Snacks in offices