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Axon

Mission Engineer

Axon

Mission Engineer building Axon’s AI, workflow, and integration solutions onsite for Tampa-area public-safety agencies. Driving production adoption, operational transformation, and measurable agency outcomes.

Posted 8/4/2026full-timeTampa • Florida • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer outcomes management, operational transformation, and the deployment of AI-enabled solutions within mission-critical environments. Proficient in configuring and integrating complex systems while maintaining compliance with security standards.

Highest-signal resume keywords
Customer Outcomes ManagementAI-Enabled Solutions DeploymentOperational TransformationIntegration Logic DevelopmentCJIS Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Automation DevelopmentWorkflow DesignData Pipeline CreationAI Agent ConfigurationIntegration Development
Soft Skills
Strong CommunicationRelationship BuildingProblem SolvingStakeholder Management
Tools & Technologies
Axon's PlatformDEMSFususAI EraRecords
Industry Keywords
Public SafetyLaw EnforcementOperational EnvironmentsMission-Critical SolutionsDigital Workflows

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
  • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
  • Design, build, test, deploy, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
  • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
  • Iterate solutions in the field, document reusable patterns, and troubleshoot onsite issues
  • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
  • Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
  • Assess workflows, identify friction, define success metrics, and lead operational transformation
  • Build relationships with agency leadership, lead QBRs, mission reviews, and strategic planning
  • Share customer insights and field intelligence with Product and Engineering to influence roadmap decisions
  • Identify expansion opportunities and partner with Sales on long-term account strategy
  • Maintain onsite presence approximately 3-4 days per week
  • Support Sales to Post-Sales onboarding and handoff

Requirements

What you’ll need
  • Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
  • Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
  • Experience configuring products, writing integration logic, and delivering production-ready solutions
  • Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
  • Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
  • Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
  • Ability to obtain and maintain CJIS compliance and adhere to security standards
  • Former law enforcement or military experience preferred, not required
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Benefits

Comp & perks
  • Competitive salary
  • 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Snacks in offices