Senior Customer Success Manager

Axon

Senior Customer Success Manager in Axon driving strategic partnerships to achieve operational goals. Collaborating with cross-functional teams for effective product using and success metrics monitoring.

Posted 6/6/2026full-timeRemote • Montana, Nevada, Utah • 🇺🇸 United StatesSenior💰 $86,250 - $138,000 per yearWebsite

About the role

Key responsibilities & impact

Engage with your customers through regular calls, business reviews and daily needs
Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
Create success plans for your customers and document customer progress toward established goals and results
Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
Communicating major milestones and updates to Sr. Leadership on a regular basis
Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
Learn and share industry best practices in order to solve customer needs

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers
Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
A proven track record of leading process improvements within large organizations
Previous experience tracking product adoption and customer engagement through data-analysis tools
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Benefits

Comp & perks

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)
And yes, we have snacks in our offices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-analysisproject managementcustomer engagement trackingprocess improvement

Soft Skills

communicationorganizationalpresentationself-motivatedteam-orientedresponsiblecustomer-focusedadaptabilitystress management

Certifications

Bachelor's degree