Technical Program Manager, Professional Services
Axon
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Manages all aspects of complex enterprise-grade SaaS product deployments
- Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined
- Oversees program-level change management activities in conjunction with client partners and internal stakeholders
- Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
- Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
- Participates in the definition of program scope and objectives through research and fact finding
- Supports work estimation process in support of program planning activities
- Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
- Travel: 40%
Requirements
- Bachelor’s Degree in Business, Information Systems, Technical Engineering (Computer Science, Software Engineering, Software Development) or related field
- PMP highly preferred
- 5+ years of professional experience leading highly complex programs in a SaaS environment
- Experience utilizing technical program/project management tracking tools to ensure project tracking and completion
- Experience delivering and/or managing a large software deployment, infrastructure or enterprise applications programs
- Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
- Successful background managing advance enterprise-level and/or multi-departmental projects to completion
- Excellent communication, organization, verbal, written, and interpersonal skills
- Fluent English, Spanish & Portuguese
- Some roles may require legal eligibility to work in a firearms environment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS product deploymentprogram managementproject managementwork estimationsoftware deploymentinfrastructure managemententerprise applicationschange managementprogram scope definitionfact finding
Soft skills
communicationorganizationverbal skillswritten skillsinterpersonal skillsdetail orientationurgencymulti-project management
Certifications
PMPBachelor’s Degree in BusinessBachelor’s Degree in Information SystemsBachelor’s Degree in Technical EngineeringBachelor’s Degree in Computer ScienceBachelor’s Degree in Software EngineeringBachelor’s Degree in Software Development