Mission Engineer

Axon

Mission Engineer managing customer outcomes at Axon, supporting deployment and optimization across a strategic account. Focusing on operational excellence and partnership with agencies.

Posted 5/15/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSeniorLead💰 $100,500 - $160,800 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account
Support multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflows
Serve as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO)
Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysis
Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking
Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions
Drive adoption and value realization, helping ensure solutions are effectively integrated into agency workflows
Share customer insights and feedback with Product and Engineering to help inform improvements
Identify and support expansion opportunities, partnering with Sales on long-term account strategy
Track and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolution
Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment early
Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs

Requirements

What you’ll need

Experience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years, but we encourage applicants with varied experience to apply)
Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems
Strong communication skills, with the ability to engage with both technical teams and senior stakeholders
Experience supporting cross-functional programs or initiatives with multiple stakeholders
Interest in helping organizations adopt new technologies and improve workflows
A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively
Ability to work independently while also collaborating closely with cross-functional teams
Commitment to delivering a strong customer experience and building trusted relationships
Ability to obtain and maintain CJIS compliance and adhere to security standards.

Benefits

Comp & perks

Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and vision plans
Fitness programs
Emotional and mental wellness support
Learning and development programs
And yes, we have snacks in our offices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementtechnical supporttroubleshootingrisk identificationcustomer success metricsadoptionprogram healthissue resolutiondeploymentintegrated systems

Soft Skills

strong communicationproblem-solving mindsetability to navigate ambiguityprioritizationindependent workcollaborationrelationship buildingcustomer experience focusstakeholder engagementcross-functional teamwork

Certifications

CJIS compliance