Technical Account Manager

Axon

Technical Account Manager at Axon fostering long-term relationships with major customers. Driving customer success through technical expertise and managing operational goals collaboratively.

Posted 4/29/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $144,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSwitching

About the role

Key responsibilities & impact

Own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership
Provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products
Work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges
Continuously focus on making your customer more efficient and more confident in their daily workflows
Achieve mastery of all Axon technologies and products
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences
Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
Provide tier-2 technical support
Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
Develop relationships with key partners to support growth within the customer account
Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
Maintain customer confidence, especially in high-pressure situations
Report, as needed, to various agency locations to ensure project timelines and objectives are being met
Deliver customer training related to relevant Axon products, workflows, and integrations
Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
3+ years of experience working with major city, enterprise, or similarly complex customers
Proven track record of successfully managing customer relationships and technical projects
Experience with project management and product deployment
Understanding of SaaS, cloud providers/solutions, virtualization, and storage
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
Unmatched analytical, strategic, and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail-oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations
Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
Must be able to pass any required agency background check
Possess a valid driver’s license
Have access to reliable transportation

Benefits

Comp & perks

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementproduct deploymentSaaScloud solutionsvirtualizationstoragerouting methodologiesswitching methodologiesWi-Fitelecommunications

Soft Skills

written communicationoral communicationinterpersonal skillsorganizational skillstime managementanalytical skillsstrategic problem-solvingcreative problem-solvingadaptabilitycustomer relationship management

Certifications

Bachelor's degreevalid driver's license