Senior Solutions Engineer, Enterprise
Axon
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudSwitching
About the role
- Own the day-to-day relationship with one of Axon’s key customers to a build long-term, strategic partnership
- Provide best practices and technical expertise to help stakeholders achieve their operational goals using Axon’s products
- Work closely with multiple cross-functional teams by providing insight into customer needs and challenges and influence internal product roadmaps and projects
- Wear multiple hats: project management, product expert, consultant
- Make customers more efficient and confident within their daily workflows
- Location: Memphis, TN (3-5 days per week onsite); Reports to: Director of Professional Services, Enterprise
- Achieve mastery of all Axon technologies / products, specifically Fusus, body cameras and Draft One
- Lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
- Independently prioritize and execute project tasks
- Manage customer expectations and provide up to tier-2 technical support
- Provide project management of core deployment plan engaging with 3rd party integrators and the client
- Develop relationships with key partners across Axon
- Improve or develop technical documentation
- Communicate customer feedback across multiple teams and divisions within Axon
- Maintain customer confidence, especially in high-pressure situations
Requirements
- Bachelor’s Degree or equivalent work experience
- 7+ years of experience working with Major City or Enterprise-level customers
- Proven track record of successfully managing customer relationships and technical projects
- Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Unmatched analytical, strategic and creative problem-solving skills
- Excellent interpersonal skills with strong written and verbal communication
- Detail oriented with excellent organizational and time management skills
- Demonstrated ability to deal with change and excel in high-stress situations
- Preferred Qualifications: JIRA, and Microsoft Dynamics knowledge
- Preferred Qualifications: Knowledge of CCTV, VMS, and IP cameras
- Preferred Qualifications: Experience working closely with a sales and support team
- Preferred Qualifications: Experience working and supporting law enforcement or other governmental agencies
- Preferred Qualifications: Experience in networking and telecommunications