Senior Technical Program Manager
Foodsmart
AWS
Senior Technical Program Manager I – Sustainment
Axon
full-time
Posted on:
Location: Arizona, Colorado, Illinois, Massachusetts, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudPMP
About the role
- Own a portfolio of law enforcement agencies post-RMS implementation and drive sustained adoption and value realization
- Serve as an operational RMS expert embedded within the Productivity PSO team to support pre-sales and post-deployment needs
- Act as a liaison between Sales, Services, and Product to validate Statements of Work and unique customer requirements
- Serve as a critical escalation resource for post-deployment issues outside normal customer support for agencies without a Technical Account Manager
- Increase team bandwidth and throughput by serving as a sustainment resource to address escalated customer challenges
- Project-manage new customer requests for services such as 3rd-party integrations for deployed customers without TAMs
- Measure and report on customer satisfaction/sentiment quarterly for supported agencies
- Continually educate supported agencies with training and information about new features to support ongoing customer adoption
- Routinely audit the health of agencies’ environments and configuration to improve operational effectiveness
- Collate and share impactful customer feedback across supported agencies for Product team awareness and prioritization
Requirements
- 4+ years of experience in program or project management, enablement, or related roles in a technical or SaaS environment
- Proven experience developing and delivering training programs and customer education initiatives
- Strong cross-functional collaboration skills, with demonstrated ability to influence and align teams
- Excellent communication and presentation skills, including experience hosting webinars or training sessions
- Proven ability to thrive in dynamic, evolving environments and to deliver results autonomously and collaboratively
- Experience with public safety or government technology deployments
- Familiarity with complex enterprise software
- Certification in Project Management (PMP, Agile, etc.) or Enablement (ATD, etc.) is a plus
- May require legal eligibility to work in a firearms environment
