Axon

Senior Technical Program Manager, Enterprise

Axon

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado, Massachusetts, Washington

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Job Level

Senior

Tech Stack

CloudPMP

About the role

  • Lead complex, enterprise product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
  • Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
  • Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
  • Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
  • Support program planning activities through effective work estimation processes.
  • Oversee program-level change management activities, working closely with client partners and internal stakeholders.
  • Develop comprehensive documentation to support customer acceptance and revenue recognition.
  • Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
  • Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
  • Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
  • Mentor junior project managers and support the recruitment process to strengthen the program management team.
  • Location: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas); Travel: 40%-50%; Reports to: Senior Director, Program Management.

Requirements

  • Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
  • PMP certification is highly preferred.
  • 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
  • Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts.
  • Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
  • Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
  • Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
  • Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
  • Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.