Customer Support, Part-Time

Axle Energy

Customer Support Champion at Axle Energy improving user experiences through proactive support and collaboration with the tech team. Enhance internal resources and resolve high-priority customer cases.

Posted 4/12/2026part-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the owner for complex or high-priority customer cases.
Collaborate closely with tech team to analyse and solve painpoints
Maintain and expand internal technical playbooks and knowledge resources.
Identify recurring customer issues bring insights to improve the product

Requirements

What you’ll need

Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done
Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should
Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues

Benefits

Comp & perks

A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world. We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team compensation.
Bi-annual retreats to strengthen team connection & shared purpose.
Hybrid working - We have a dog-friendly office in Shoreditch. To maximize collaboration, we ask that you spend 1-2 days a week in the office.
We are *extremely* keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.

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Soft Skills

organizedempatheticcurious