Medicaid EVV and Claims Specialist

AxisCare Home Care Software

Medicaid EVV and claims specialist supporting homecare agencies using AxisCare’s web-based management platform. Resolving billing issues, onboarding enterprise clients, and guiding compliance workflows.

Posted 8/12/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicaid Billing Workflows and EVV Requirements, with strong problem-solving abilities to analyze complex workflows. Proficient in using AxisCare and navigating EVV and ESD Configuration Tools while maintaining effective communication with clients and teams.

Highest-signal resume keywords

Medicaid Billing WorkflowsEVV RequirementsAxisCare ProficiencyProblem-Solving SkillsTicketing Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EVV HandlingClaims ManagementData AnalysisConfiguration Tools NavigationKnowledge Base Article Creation

Soft Skills

Excellent Communication SkillsHighly OrganizedCollaborative TeamworkIndependent Work Ability

Tools & Technologies

ZendeskCRM PlatformsAxisCare User InterfaceVideoconferencing Software

Industry Keywords

Homecare OperationsHealthcare Software SupportState-Specific EVV ProgramsMedicaid EVV Submissions

About the role

Key responsibilities & impact

Analyze and resolve issues related to Medicaid EVV submissions, 837 claims, payer rejections, token mismatches, and state or aggregator requirements
Build and troubleshoot Electronic Service Documentation (ESD) forms using configuration tools and assess downstream impacts of changes
Serve as an escalation point for complex or unresolved EVV and claims issues
Liaise between frontline support and internal teams or state aggregators for higher-level problem-solving
Guide customers through troubleshooting and resolution for state-specific EVV programs
Monitor Zendesk support queue and respond to client inquiries by phone and email
Maintain thorough Zendesk documentation and follow up on open tickets
Escalate bugs and recurring issues to Product or Engineering teams
Contribute to collaborative troubleshooting
Create and maintain knowledge base articles and training videos
Deliver live trainings related to Medicaid workflows and EVV configurations
Monitor state Medicaid program updates and evolving EVV/claims requirements
Support onboarding of enterprise-level homecare agencies with complex Medicaid billing and EVV requirements using AxisCare
Maintain clear client communication and proactively communicate with clients and teammates

Requirements

What you’ll need

Bachelor’s degree in a relevant field or equivalent work experience preferred
2+ years of prior experience in homecare operations, Medicaid billing, or healthcare software support required
Specific experience handling EVV and claims required
Deep understanding of Medicaid billing workflows, EVV requirements, and state-specific variations
Strong problem-solving skills and ability to analyze complex workflows and data sets
Excellent written and verbal communication skills
Experience with ticketing systems, CRM platforms, and knowledge base tools
Highly organized and able to manage multiple priorities in a fast-paced environment
Ability to work collaboratively in a team and independently when necessary
Proficiency with the AxisCare user interface
Knowledge of state-specific EVV programs such as Sandata, Tellus, HHAeXchange, and LaSRS
Ability to navigate EVV and ESD configuration tools
Manual dexterity required to use desktop computer and peripherals
Ability to use software and email to perform job functions
Ability to conduct camera-on videoconferencing for customer calls

Benefits

Comp & perks

Competitive salary and comprehensive benefits package
Medical insurance premiums covered in full for the employee (Medical, Dental and Vision)
401K with competitive company matching
Personal time off, sick leave, and holidays
Company-provided laptop and other needed computer equipment