Customer Success Manager
AxisCare Home Care Software
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Develop and maintain strong relationships with high-value clients, serving as their primary point of contact.
- Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives.
- Facilitate the successful onboarding of new clients, ensuring a seamless transition and positive initial experience.
- Identify opportunities for account expansion and revenue growth within high-value clients.
- Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention.
- Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements.
- Collaborate with internal teams to mitigate churn risks for high-value clients.
Requirements
- Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SAAS company.
- Deep understanding of SAAS products and the ability to effectively communicate technical concepts to non-technical stakeholders.
- Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization.
- Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Analytical mindset, with the ability to analyze data, identify trends, and derive actionable insights to drive customer success.
- Proactive, customer-focused mindset with a passion for delivering exceptional customer experiences.
- Excellent communication skills, both written and verbal.
- Experience with CRM software and customer success platforms preferred.
Benefits
- Flexibility to work remotely
- Opportunities for professional development
- Fast-paced, autonomous working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success strategyonboardingaccount expansionrevenue growthdata analysistrend identificationactionable insightsSAAS productsproject managementorganizational skills
Soft Skills
relationship-buildinginterpersonal skillsinfluencecustomer-focused mindsetcommunication skillsanalytical mindsetproactive approachprioritizationmulti-taskingcollaboration