Associate Customer Success Manager
AxisCare Home Care Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide frontline support to customers using the AxisCare platform.
- Assist tenured Customer Success Managers in driving customer adoption, satisfaction, and retention.
- Partner with customers to ensure successful product utilization and issue resolution.
- Manage routine customer check-ins and health monitoring.
- Support CSMs with account management activities.
- Track customer milestones, renewal dates, and usage trends.
- Identify at-risk accounts and escalate concerns appropriately.
- Troubleshoot common platform issues and coordinate cross functionally with internal teams as needed.
- Document product feedback and common challenges for internal teams.
- Participate in internal meetings and contribute insights on customer sentiment and platform performance.
Requirements
- Associate’s or Bachelor's degree in a relevant field or equivalent work experience preferred.
- Strong problem-solving skills with the ability to analyze complex workflows and data sets.
- 1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred.
- Excellent written and verbal communication skills, especially when documenting processes or explaining technical issues to non-technical users.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Tech-savvy with a willingness to learn new systems quickly.
- Customer-focused mindset with problem-solving abilities.
- Experience working in home care, or Medicaid-driven environments.
- Exposure to customer success tools such as ChurnZero, Gong and/or Zendesk.
Benefits
- Remote (U.S.)
- Full-Time Position
- Opportunity for growth in SaaS Customer Success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportaccount managementSaaShealthcare operationsproblem-solvingdata analysisworkflow analysis
Soft skills
written communicationverbal communicationorganizational skillsmulti-taskingcustomer-focused mindset
Certifications
Associate's degreeBachelor's degree