Axis Construction Mgmt., LLC.

Customer Support Specialist

Axis Construction Mgmt., LLC.

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Salary

💰 $26 - $35 per hour

About the role

  • Identify, research, and resolve technical and end-user application failures and deficiencies.
  • Ensure proper follow-through on all directives, bulletins, and schedules from management.
  • Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
  • Educate and coach customers on best practices for using Axis products and services.
  • Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
  • Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
  • Assure customer acceptance of and quality of resolution.
  • Identify and escalate issues that require advanced product knowledge or technical expertise.
  • Serve as a Subject Matter Expert for the design and development of training materials.
  • Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
  • Continuously engage in self-directed learning opportunities to increase functional product knowledge
  • Document known errors, workarounds, procedures, and product-specific information.

Requirements

  • Bachelor’s degree or equivalent work experience
  • 2 + years customer service / contact center experience
  • General automotive knowledge
  • Experience troubleshooting hardware, software, and network related issues.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
  • Strong analytical, technical and problem-solving skills
Benefits
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardwaresoftwarenetworkSalesforcetechnical expertiseproduct knowledgeanalytical skillsproblem-solving skills
Soft Skills
communicationcustomer servicecoachingdecision-makingself-directed learningcreativityadaptability
Certifications
Bachelor’s degree