Key Account Manager, End Customer

Axis Communications

Key Account Manager at Axis responsible for managing major end customer account relationships. Collaborating across teams to enhance product line relationships and ensure customer satisfaction.

Posted 5/28/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Acts as the point person within Axis to manage all aspects of relationship with assigned major accounts.
Responsible for the daily management of accounts from its inception and assignment to the point of transition.
Responsible for strategic management of the accounts with the goal of deepening the Axis relationship across product lines, geographical boundaries and over an extended time horizon.
Involved in the sale and implementation of accounts including: presentations and proposals to decision makers, site management of pilot installs, integration testing with ecosystem partners.
Manages the relationship with all end-users and ecosystem partners involved in the account.
Builds a team around the account and coordinates all resources and communication between sales, business development, marketing, technical services.
Writes and maintains all documentation related to the account. Including meeting minutes, notes, designs, Axis CRM, tracking tools.
Involved in account design including: site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings (Visio, CAD, etc.), system design including 3rd party recommendations and integration.
Maintains precise documentation of product configuration and specifications that are relevant to the account.
Assembles necessary weekly/bi-weekly/monthly reporting as required.
Responsible for coordinating any post-sales support or technical assistance.

Requirements

What you’ll need

Bachelors’ Degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems
5+ years in the role of Sales, National / Key Accounts, Sales Engineering, or Project Management ideally in the video and physical security markets.
Proven ability to build strategic and trusted relationships at all levels with the end user
Ability to manage relationships with multiple integrators, distributors & partners competing for the same account
Strong knowledge of the physical security market, including products and future trends
Knowledge of video transport protocols and compression technologies
Experience with Salesforce preferred.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementstrategic managementintegration testingsite surveyssystem designvideo transport protocolscompression technologiesdocumentationreporting

Soft Skills

relationship buildingcommunicationteam coordinationorganizational skillspresentation skills

Certifications

Bachelors’ Degree in Computer ScienceBachelors’ Degree in Computer EngineeringBachelors’ Degree in Network EngineeringBachelors’ Degree in Information Systems