Senior Property Claims Specialist
Axis Communications
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • New Jersey • New York • United States
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Salary
💰 $110,000 - $150,000 per year
Job Level
About the role
- Handle E & S Property Claims for a wide variety of AXIS policyholders written in various jurisdictions and reporting to the Claims Manager
- Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards
- Triaging of first notification of loss, efficiently utilizing an established network of service providers
- Set accurate claim reserves and make referrals to senior members of the team where necessary
- Review policy wordings to validate coverage for claims and escalate any issues arising
- Prepare coverage positions to be reviewed and approved by Claim Manager
- Work closely with Independent Adjusters, external legal advisors and brokers ensuring a premier claims service to clients is maintained, escalating issues as appropriate
- Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise
- Monitor and investigate assigned claims and develop a resolution strategy
- Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.
- Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self
- Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving- including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis.
- Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate.
- Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted “peer to peer” contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured.
- Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners
- Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together
Requirements
- Bachelor’s degree or minimum 5-7 years of equivalent claims handling/underwriting experience in lieu of degree
- Valid licenses by state as required and add states to certifications as needed
- Experience or exposure to handling commercial Property claims on behalf of a syndicate, insurance company, broker, loss adjuster or solicitor preferred
- Excellent multi-tasking and time management skills are required
- Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external
- Good interpersonal communication skills
- Excellent Microsoft Office Skills – Word, Excel, Outlook PowerPoint, OneNote and SharePoint
- Ability to successfully work in hybrid and self-directed work environment
Benefits
- medical plans for you and your family
- health and wellness programs
- retirement plans
- tuition reimbursement
- paid vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingunderwritingclaim reservescoverage validationresolution strategycompliancequality assuranceexposure evaluationssignal reservesclaims performance
Soft Skills
multi-taskingtime managementwritten communicationverbal communicationinterpersonal communicationcollaborationrelationship buildingcustomer satisfactionprofessional developmentdecisiveness
Certifications
Bachelor's degreevalid state licenses