Enterprise Account Manager
NBCUniversal
Salary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Account Manager role (internally leveled as Account Manager II) is part of the Customer Success team and owns the commercial partnership with executive leadership across our customers. This includes but is not limited to owning the contract renewal and expansion opportunities focusing on tying to business value metrics, increasing revenue and achieving retention goals.
- Ideal candidates will embody a sales-first commercial mindset to strategically retain existing customers and increase revenue in a hyper-growth startup environment:
- Proactively maintain ownership of a book of business focused on building and maintaining strategic relationships throughout the customer lifecycle
- Focus on account plans for growth and expansion opportunities while prioritizing earning and renewing current customers business
- Consistently outperform against both individual and team quantitative and qualitative KPIs
- Organize and provide accurate weekly sales forecasts to provide understanding into customer health and opportunities
- Negotiate and initiate problem-solving and risk-mitigation strategies to address customer challenges and sustain retention efforts
- Utilize CRM tools to analyze and deliver insights into customers health
- Create and deliver strategic value reviews focused on mutual business goals
- Uphold timely communication with customers and deep discovery conversations with executive stakeholders
- Partner closely with Customer Success Managers throughout the customer lifecycle to ensure seamless onboarding, adoption, and achieve shared success metrics
- Set an exceptionally high standard for meeting and exceeding customers expectations
- The details: Ideal candidates will embody a commercially minded entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:
- 3+ years of account management (quota carrying) experience in growing existing accounts for a company that provides SaaS, AI or technology service solutions
Requirements
- 3+ years of account management (quota carrying) experience in growing existing accounts for a company that provides SaaS, AI or technology service solutions
- Proven track record of managing, hitting and exceeding sales targets
- Strong commercial skills with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsell opportunities
- Creative, organized and proactive with a winning attitude and solutions first mindset
- Growth mindset with a constant desire to receive and share feedback, willingness to learn and grow
- Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
- Comfort with a fast-paced environment where things are growing and changing at lightning speed
