Managed Service Technician, VoIP

Axians

VoIP Technician managing technical analysis and operation of customer VoIP systems across various locations in Germany. Working with modern Unified-Communication solutions and handling transitions and service requests.

Posted 6/28/2026full-timeFrankfurt am Main • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in VoIP and Unified Communications systems, with a strong focus on technical analysis, troubleshooting, and remote configuration. Proficient in managing and supporting customer systems while ensuring effective communication in both German and English.

Highest-signal resume keywords

VoIP EngineeringUnified CommunicationsCisco CUCMNetwork TroubleshootingBusiness-Fluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VoIPUnified CommunicationsNetwork EngineeringRemote ConfigurationSoftware UpdatesAnalytical ThinkingStructured WorkingTelecommunicationsSystem Integration

Soft Skills

Analytical ThinkingStructured Working

Tools & Technologies

CiscoWebexAndtek

Certifications & Qualifications

Vocational Training in IT/Telecommunications

Industry Keywords

Managed ServicesIMACLANFirewall Environments

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Technical analysis and troubleshooting of VoIP customer systems and lines from various vendors (including Cisco, Webex, Andtek)
Implementation of changes and service requests in existing UC environments
Remote configuration of telephone systems (e.g., users, devices, routing, call forwarding)
Planning and executing software updates on customer systems
Support and monitoring of systems as part of our Managed Services (IMAC)

Requirements

What you’ll need

Completed vocational training in IT/telecommunications (e.g., IT specialist for system integration, systems electronics, information electronics, communications electronics)
Several years of experience in network or VoIP engineering or with Cisco (CUCM/Unified Communications) or comparable systems
Solid knowledge of VoIP, Unified Communications, LAN and ideally firewall environments
Analytical thinking and a structured way of working
Business-fluent German and very good English skills, both written and spoken.

Benefits

Comp & perks

Performance bonuses and employment in a collectively agreed, stable and growing industry environment
Participation in the corporate share program, including subsidized free shares and support for company pension schemes
Flexible working time models (e.g., part-time, flexitime, …)
Modern offices that make on-site work enjoyable
Access to an external employee counseling platform for all life situations (e.g., advice for caregiving relatives, childcare offers, support with private or professional issues, …)
Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career and much more!