Managed Service Technician VoIP – m/f/d

Axians

Managed Service Technician specializing in VoIP, analyzing and maintaining customer VoIP systems. Working with Unified-Communication solutions for various clients in Germany.

Posted 6/25/2026full-timeFrankfurt • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Technical analysis and troubleshooting of customer VoIP systems and connections from various vendors (e.g., Cisco, Webex, Andtek)
Implementation of changes and service requests in existing UC (Unified Communications) environments
Remote configuration of telephone systems (e.g., users, devices, routing, call forwarding)
Planning and execution of software updates on customer systems
Administration and monitoring of systems as part of our Managed Services (IMAC)

Requirements

What you’ll need

Completed vocational training in the IT/telecommunications field (e.g., IT specialist for system integration, system electronics, information electronics, communication electronics)
Several years of experience in network or VoIP technology or with Cisco (CUCM/Unified Communications) or comparable systems
Solid knowledge of VoIP, Unified Communications, LAN and ideally firewall environments
Analytical thinking and a structured way of working
Business-fluent German and very good written and spoken English

Benefits

Comp & perks

Performance bonuses and employment under a collective bargaining agreement in a stable, growing industry environment
Participation in the company's employee share program, including subsidized free shares and support for company pension schemes
Flexible working time models (e.g., part-time, flexitime, etc.)
Modern offices that make on-site work enjoyable
Access to an external employee assistance platform for all life situations (e.g., advice for caring for relatives, childcare services, support with private or work-related issues, etc.)
Health prevention initiatives and sports offers, e.g., EGYM Wellpass or bike leasing
Numerous training and development opportunities through our VINCI Academy for your individual specialist and leadership career path, and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIPUnified Communicationsnetwork technologyCiscoCUCMLANfirewall environmentstechnical analysistroubleshootingremote configuration

Soft Skills

analytical thinkingstructured workingcommunication

Certifications

vocational training in IT/telecommunicationsIT specialist for system integrationsystem electronicsinformation electronicscommunication electronics