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Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Direct line management of four Account Management employees
- Coaching, performance evaluation, employee development and HR reporting
- Regular coordination with business lines and competence centers to continuously develop the service offering
- Strategic account planning and development of the team's clients
- Responsible for recruiting, selection and structured onboarding of new employees
- Establishing, maintaining and improving processes, structures and guidelines
- Design and implementation of advisory models and consulting formats (Trusted Advisor)
- Ensuring sustainable knowledge and competence management
- Ensuring compliance with the normative requirements of Axians Somnitec AG
- Direct management of a strategic existing client portfolio as the primary point of contact
- Budget responsibility and revenue planning for own clients
- Strategic account planning and ongoing development of own clients
- Ensuring and measuring customer satisfaction
- Conducting regular account and steering committee meetings
Requirements
What you’ll need- Several years of senior-level leadership experience in account management
- Industry experience in IT (MSP environment)
- Completed HF or FH qualification with a business/economics or comparable background
- Proven expertise in strategic account planning and client development
- Experience in budget planning and revenue responsibility
- Leadership experience including recruitment, coaching and staff development
- Experience designing advisory and consulting formats (Trusted Advisor)
- Strong understanding of quality, processes and organizational structure
- Excellent written and spoken German and English
Benefits
Comp & perks- Flexible working hours with a 40-hour workweek and part-time options
- Up to 5 days per week location-independent work; home office or remote work from Switzerland possible
- Flexibility and willingness, by arrangement, to be on-site one day per week
- 25 days vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the possibility of additional unpaid leave
- 100% salary continuation during 3 weeks of paternity leave and 16 weeks of maternity leave
- State-of-the-art hardware and a paid mobile phone subscription including a contribution toward a smartphone
- Above-average pension fund benefits with employer contribution of 60% and employee contribution of 40%
- Private supplemental accident insurance
- Coverage of training costs and, during training: 80% employment and 90% salary continuation
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physiotherapy center offers
- Employee discounts and workplace benefits
- Wellbeing@Work with Mario Kart racing, a silent room, table football (Töggelikasten), aperitifs and team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic account planningclient developmentbudget planningrevenue responsibilitycoachingperformance evaluationemployee developmentdesigning advisory formatsconsulting formatsknowledge management
Soft Skills
leadershipcommunicationorganizational skillscustomer satisfaction measurementprocess improvementteam managementemployee recruitmentstaff developmentcoordinationperformance management
Certifications
HF qualificationFH qualification