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Tech Stack
Tools & technologiesLinuxMacOS
About the role
Key responsibilities & impact- 1st, 2nd & 3rd level support — you handle requests by phone, via remote access or through the ticketing system and deliver fast, sustainable solutions.
- Troubleshooting — hardware, software, network or printers: you identify faults and restore systems to full operation.
- Monitoring & performance — you detect issues early and keep our customers' environments running before they become critical.
- Customer contact — you take the lead with clear, friendly communication directly with our customers and users.
- Service quality & SLAs — you are reliable: you meet your commitments and deliver high-quality service.
- Documentation & knowledge transfer — you document solutions and share knowledge with the team and customers to ensure sustainable outcomes.
- Team spirit — collaboration, open communication and mutual respect are our backstage pass.
Requirements
What you’ll need- Completed vocational training in IT
- Several years of experience in an IT service environment (system integrator, service provider) required
- Very good knowledge of Microsoft server/client applications and Windows, macOS or Linux
- Experience with networking, hardware and common applications
- Enjoy direct customer contact and the ability to explain complex IT clearly
- Languages: business fluent in German and English; French is a plus
- Valid Category B driver's license (car)
- Resilience, team spirit and the ability to manage multiple customer requests concurrently
Benefits
Comp & perks- Flexible working hours with a 40-hour week and part-time options
- Up to 5 days per week location-independent working; home office or remote work from within Switzerland possible
- Flexibility and willingness to be on-site 2–3 days per week by arrangement
- 25 days of vacation per year (27 days from age 40; 30 days from age 50)
- 13 paid public holidays and the option for additional unpaid leave
- 100% salary continuation for 3 weeks paternity leave / 16 weeks maternity leave
- State-of-the-art hardware and a paid mobile subscription including a contribution toward a smartphone
- Above-average pension fund benefits (employer contribution 60% / employee contribution 40%)
- Private supplementary accident insurance
- Coverage of training costs and support during the training period: 80% workload and 90% salary continuation during training
- Free charging of your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physiotherapy center offers
- Branded items for employees and additional workplace benefits
- Wellbeing@Work with Mario Kart racing, a silent room, foosball (Töggelikasten), aperitifs and team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingnetworkinghardware supportsoftware supportMicrosoft server applicationsWindowsmacOSLinuxticketing systemsperformance monitoring
Soft Skills
customer communicationteam spiritcollaborationresilienceclear explanation of complex ITdocumentationknowledge transferservice qualitycommitmentmulti-tasking
Certifications
vocational training in ITCategory B driver's license