System Engineer – Customer Services

Axians

System Engineer Customer Services at Somnitec, providing IT support and solutions for diverse client systems in Switzerland. Focusing on troubleshooting, customer communication, and maintaining service quality.

Posted 4/21/2026full-timeGerlafingen • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

1st, 2nd & 3rd level support — you handle requests by phone, via remote access or through the ticketing system and deliver fast, sustainable solutions.
Troubleshooting — hardware, software, network or printers: you identify faults and restore systems to full operation.
Monitoring & performance — you detect issues early and keep our customers' environments running before they become critical.
Customer contact — you take the lead with clear, friendly communication directly with our customers and users.
Service quality & SLAs — you are reliable: you meet your commitments and deliver high-quality service.
Documentation & knowledge transfer — you document solutions and share knowledge with the team and customers to ensure sustainable outcomes.
Team spirit — collaboration, open communication and mutual respect are our backstage pass.

Requirements

What you’ll need

Completed vocational training in IT
Several years of experience in an IT service environment (system integrator, service provider) required
Very good knowledge of Microsoft server/client applications and Windows, macOS or Linux
Experience with networking, hardware and common applications
Enjoy direct customer contact and the ability to explain complex IT clearly
Languages: business fluent in German and English; French is a plus
Valid Category B driver's license (car)
Resilience, team spirit and the ability to manage multiple customer requests concurrently

Benefits

Comp & perks

Flexible working hours with a 40-hour week and part-time options
Up to 5 days per week location-independent working; home office or remote work from within Switzerland possible
Flexibility and willingness to be on-site 2–3 days per week by arrangement
25 days of vacation per year (27 days from age 40; 30 days from age 50)
13 paid public holidays and the option for additional unpaid leave
100% salary continuation for 3 weeks paternity leave / 16 weeks maternity leave
State-of-the-art hardware and a paid mobile subscription including a contribution toward a smartphone
Above-average pension fund benefits (employer contribution 60% / employee contribution 40%)
Private supplementary accident insurance
Coverage of training costs and support during the training period: 80% workload and 90% salary continuation during training
Free charging of your electric vehicle at the Gerlafingen site
Discounted access to fitness and physiotherapy center offers
Branded items for employees and additional workplace benefits
Wellbeing@Work with Mario Kart racing, a silent room, foosball (Töggelikasten), aperitifs and team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingnetworkinghardware supportsoftware supportMicrosoft server applicationsWindowsmacOSLinuxticketing systemsperformance monitoring

Soft Skills

customer communicationteam spiritcollaborationresilienceclear explanation of complex ITdocumentationknowledge transferservice qualitycommitmentmulti-tasking

Certifications

vocational training in ITCategory B driver's license