Axians

Customer Success Manager

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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About the role

  • Onboarding of new customers, including analysis of growth potential in collaboration with the responsible Account Management team
  • Proactive customer communication, e.g., conducting regular check-ins and ensuring our customers get the maximum value from our solutions
  • Development and implementation of individual success plans to secure long-term customer retention
  • Close collaboration with vendors/manufacturers to stay up to date on products and solutions and to relay insights to internal teams
  • Internal and external stakeholder management with Sales, Marketing, Professional Services and executive management

Requirements

  • Completed commercial vocational training with relevant further training or a degree in business administration (e.g., Sales, Marketing, Business Administration)
  • Several years of experience in Account Management, Customer Success Management or Project Management – ideally within an IT corporate environment
  • Experience working with Cisco Systems and other vendors
  • Desirable: Certification as a “Cisco Customer Success Manager”
  • Strong customer focus, excellent communication skills and strategic thinking
  • Fluent German, good English
Benefits
  • Performance bonuses and employment under a collective bargaining agreement in a stable, growing industry
  • Company car, including private use
  • Participation in the company share program, including subsidized free shares and support for company pension schemes
  • Flexible working models (e.g., part-time, flexitime) and the option for remote work
  • Access to an external employee assistance platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support for personal or professional matters, etc.)
  • Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
  • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career, and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account ManagementCustomer Success ManagementProject ManagementCustomer RetentionStrategic Thinking
Soft skills
Customer FocusCommunication Skills
Certifications
Cisco Customer Success Manager