Axians

Customer Success Manager

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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About the role

  • Onboarding of new customers, including analysis of growth potential in collaboration with the responsible Account Management team
  • Proactive customer communication, e.g., conducting regular check-ins and ensuring our customers get the maximum value from our solutions
  • Development and implementation of individual success plans to secure long-term customer retention
  • Close collaboration with vendors/manufacturers to stay up to date on products and solutions and to relay insights to internal teams
  • Internal and external stakeholder management with Sales, Marketing, Professional Services and executive management

Requirements

  • Completed commercial vocational training with relevant further training or a degree in business administration (e.g., Sales, Marketing, Business Administration)
  • Several years of experience in Account Management, Customer Success Management or Project Management – ideally within an IT corporate environment
  • Experience working with Cisco Systems and other vendors
  • Desirable: Certification as a “Cisco Customer Success Manager”
  • Strong customer focus, excellent communication skills and strategic thinking
  • Fluent German, good English
Benefits
  • Performance bonuses and employment under a collective bargaining agreement in a stable, growing industry
  • Company car, including private use
  • Participation in the company share program, including subsidized free shares and support for company pension schemes
  • Flexible working models (e.g., part-time, flexitime) and the option for remote work
  • Access to an external employee assistance platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support for personal or professional matters, etc.)
  • Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
  • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career, and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer Success ManagementProject ManagementCustomer RetentionStrategic Thinking
Soft Skills
Customer FocusCommunication Skills
Certifications
Cisco Customer Success Manager