Customer Support

• You are the first point of contact for users of our Infoma software modules in the area of financial accounting
• You analyze and classify customer inquiries and document the reports in the ticket system
• You handle general customer inquiries and resolve them via remote diagnosis with guidance
• For more complex issues, you collect all relevant data and information and prepare them for the next support level
• You regularly use our training, further education, and certification offerings to continuously develop your skills

ERP Consultant – Customer Service

ERP Support Specialist