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System Engineer, Customer Services
Axians Somnitec AGSystem Engineer Customer Services providing diverse IT support and solutions to clients. A dynamic role focused on customer satisfaction and technical performance in Switzerland.
Tech Stack
Tools & technologiesLinuxMacOS
About the role
Key responsibilities & impact- 1st, 2nd & 3rd level support – you handle requests by phone, remote access or ticket system and deliver fast, sustainable solutions.
- Troubleshooting – hardware, software, network or printers: you identify faults and restore systems to full operation.
- Monitoring & performance – you detect issues early and keep customer environments running before they become critical.
- Customer contact – clear, friendly communication directly with our customers and users.
- Service quality & SLAs – reliability is key: you deliver on your promises and provide top-quality service.
- Documentation & knowledge transfer – you ensure solutions are documented and shared for the team, customers and long-term use.
- Team spirit – collaboration, open communication and mutual respect are our backstage pass.
Requirements
What you’ll need- Completed vocational training in IT
- Several years of experience in an IT service environment (system integrator, service provider) required
- Strong knowledge of Microsoft Server and client applications as well as Windows, macOS and/or Linux
- Experience with networking, hardware and common business applications
- Enjoy direct customer contact and the ability to explain complex IT clearly
- Language skills: fluent in German and English; French is a plus
- Driver’s license (Category B)
- Resilience, team player and ability to handle multiple customer requests simultaneously
Benefits
Comp & perks- Flexible working hours with a 40-hour week and the possibility of part-time employment
- Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
- Flexibility and willingness, by agreement, to be on-site 2–3 days per week
- 25 days' vacation per year (27 days from age 40; 30 days from age 50)
- 13 paid public holidays and the option for additional unpaid leave
- 100% salary continuation during 3 weeks of paternity leave and 16 weeks of maternity leave
- State-of-the-art hardware and a paid mobile phone plan, including a contribution toward the smartphone
- Above-average pension fund benefits with employer contribution of 60% and employee contribution of 40%
- Private supplementary accident insurance
- Coverage of continuing education costs and provision of 80% employment and 90% salary continuation during the training period
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physiotherapy center
- Wellbeing@Work activities including Mario Kart racing, a silent room, foosball table, aperitifs and team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork supportprinter supportMicrosoft ServerWindowsmacOSLinuxnetworking
Soft Skills
customer communicationservice qualityteam spiritcollaborationresilienceability to handle multiple requestsclear explanation of complex ITfriendly communicationmutual respectdocumentation
Certifications
vocational training in ITdriver's license (Category B)