Head of Account Management

Axians Somnitec AG

Head of Account Management at Axians Schweiz overseeing team operations and strategic client relationships. Responsible for leading account planning and employee development at Axians' IT services.

Posted 4/24/2026full-timeGerlafingen • 🇨🇭 SwitzerlandLeadWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Direct line management of four employees in Account Management
Coaching, performance evaluations, employee development and HR reporting
Regular collaboration with business lines and competence centers to continuously develop the service offering
Strategic account planning and development of clients within the team
Responsible for recruiting, selection and structured onboarding of new employees
Establishing, maintaining and improving processes, structures and guidelines
Designing and implementing advisory models and consulting formats (Trusted Advisor)
Ensuring sustainable knowledge and competence management
Ensuring compliance with Axians Somnitec AG's internal standards and regulatory requirements
Direct management of a strategic existing client portfolio as the primary point of contact
Budget responsibility and revenue planning for own clients
Strategic account planning and further development of own clients
Ensuring and measuring customer satisfaction
Conducting regular account and steering committee meetings

Requirements

What you’ll need

Several years of senior-level leadership experience in account management
Industry experience in IT (MSP environment)
Completed HF or FH qualification with a business administration or comparable background
Proven expertise in strategic account planning and customer development
Experience in budget planning and revenue responsibility
Leadership experience including recruitment, coaching and staff development
Experience designing advisory and consulting formats (Trusted Advisor)
Strong focus on quality, processes and structured ways of working
Excellent German and English skills, written and spoken

Benefits

Comp & perks

Flexible working hours with a 40-hour workweek and the option for part-time
Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
Flexibility and willingness to work on-site one day per week by agreement
25 days of vacation per year (27 days from age 40 / 30 days from age 50)
13 paid public holidays and the option for additional unpaid leave
100% salary continuation for 3 weeks of paternity leave / 16 weeks of maternity leave
State-of-the-art hardware and company-paid mobile subscription including a subsidized smartphone
Above-average pension fund benefits with employer contribution 60% and employee contribution 40%
Private supplementary accident insurance
Coverage of continuing education costs; during training: 80% employment with 90% salary continuation
Free charging for your electric vehicle at the Gerlafingen site
Discounted access to fitness and physiotherapy center offers
Employee discounts on brands and workplace benefits
Wellbeing@Work with Mario Kart racing, a silent room, table football (Töggelikasten), aperitifs and team events

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Hard Skills & Tools

strategic account planningcustomer developmentbudget planningrevenue responsibilityadvisory modelsconsulting formatsperformance evaluationsemployee developmentHR reportingprocess improvement

Soft Skills

leadershipcoachingstaff developmentcollaborationcustomer satisfactioncommunicationorganizational skillsstrategic thinkingproblem-solvingquality focus

Certifications

HF qualificationFH qualification