Axelera AI

Senior IT Support Engineer

Axelera AI

full-time

Posted on:

Location Type: Hybrid

Location: Eindhoven • 🇳🇱 Netherlands

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Job Level

Senior

Tech Stack

AWSAzureCloudLinuxMacOSPython

About the role

  • Provide 1st and 2nd line support for hardware, software, and connectivity issues.
  • Support Windows, MacOS, Microsoft 365 applications, VPN, and authentication problems.
  • Respond to user inquiries via email, chat, phone, or in-person.
  • Manage user accounts, permissions, and groups in Microsoft EntraID.
  • Process access requests, password resets, and account unlocks.
  • Ensure access compliance with security policies.
  • Coordinate IT onboarding/offboarding (account setup, hardware, access, asset recovery).
  • Conduct IT orientation sessions and maintain documentation of procedures.
  • Manage device lifecycle using Microsoft InTune and track IT assets.
  • Coordinate hardware repairs/replacements and support mobile device management.
  • Participate in IT and security projects, implementing system improvements and new technologies.
  • Document procedures, create knowledge base articles, and assist with testing and rollout of new tools.
  • Provide on-site support for employees and office infrastructure.
  • Maintain WiFi, basic networking, printing services, and meeting room technology.
  • Serve as local point of contact for facilities and vendors.

Requirements

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
  • 2–5 years of hands-on IT support, helpdesk, or similar experience.
  • Experience with end-user support, troubleshooting, Microsoft 365, Windows environments, and ticketing systems.
  • Strong problem-solving, organization, and communication skills.
  • Fluent in English.
  • Based in/near Eindhoven.
  • Linux experience (Ubuntu, CentOS, Red Hat) and basic scripting (PowerShell, Bash, Python) preferred.
  • Familiarity with cloud platforms (Azure, AWS), Jira/Confluence, and ITIL Foundation preferred.
Benefits
  • Attractive compensation package
  • Pension plan
  • Extensive employee insurances
  • Option to get company shares

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporttroubleshootingMicrosoft 365WindowsLinuxscriptingPowerShellBashPythondevice lifecycle management
Soft skills
problem-solvingorganizationcommunication
Certifications
Bachelor’s degree in ITBachelor’s degree in Computer ScienceITIL Foundation