Axcelis Technologies

Field Engineer

• Provides highly visible customer support through the performance of on-site installation
• Oversees any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Checks out and approves operational quality of system equipment
• Instructs customers in the operation and maintenance of the system
• Serves as company liaison with customer on administrative and technical matters for assigned projects
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Field Service Engineer III

Account Manager

• Responsible for managing a number of customers in an assigned territory for mid-market accounts, meeting assigned revenue targets and other company goals.
• Liaising with Marketing, Sales Operations, Service and other Axcelis functions to provide an integrated Sales approach towards the customer.
• Develop and implement a sales strategy and/or align customer strategy to local customer requirements for all Axcelis products (tools, services, parts, etc.).
• Drive implementation of Account Plans for assigned territory.
• Responsible for selling all of Axcelis’ products and services in an assigned account and successfully meeting revenue targets and other company goals.
• Liaise with others across the organization to ensure that sales and marketing strategies and activities are integrated with other parts of the business and align with overall corporate objectives.
• Provide administrative and technical product information to prospective and existing customers.
• Identify and promote Axcelis products and services that align with customer‘s business needs and technology roadmaps.
• Collaborate with internal business units and applications teams to ensure account’s future technical needs match company’s product roadmap.
• Provide quotations for products and services and participate in the negotiation process.
• Ability to negotiate contracts, steering pricing negotiations, and maintain accurate sales forecast.
• Work with global account team if customer has global locations.
• Develop and implement sales strategy for gaining market share in accounts using Axcelis sales process, methodology and tools such as call and closing plans.
• Ability to develop an Annual Operating Plan for account.
• Participate across functional areas as part of a team to achieve customer goals.
• Coordinate and host customer meetings both at customer and Axcelis sites.
• Develop relationships with key customer contacts and assist in getting relationships established deep and wide in the account and retain them long-term.
• Stays abreast of industry, technology, and competitive environment.
• Serve as liaison between customers and company departments.
• Monitor the assigned customers’ or territory’s competitive environment to identify business threats and opportunities and develop business plans to address them.
• Ability to travel domestically (up to 40%) to meet with customers and regional account teams. International travel may be required.

Field Service Engineer III

Senior Account Manager