Territory Customer Performance Manager – Automotive Refinish

Axalta

Territory Customer Performance Manager for Automotive Refinish managing customer satisfaction and support. Role includes travel up to 75% and collaboration with Axalta teams.

Posted 6/5/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer supportshop auditscost analysisproductivity analysisbudget managementprocess improvementtechnical aptitudeproblem solvingrepair shop operationsdistribution fundamentals

Soft Skills

relationship buildingcommunicationprofessionalismorganizational skillscollaboration

Tools & Technologies

SalesforceSharePointOffice365

Certifications & Qualifications

Bachelor’s degreeValid Driver’s License

Industry Keywords

Automotive RefinishAxaltacore product lineskey performance indicatorsSOP compliance

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
Provides high-level of dedicated customer support with frequent face-to-face visits.
Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
Manages budget for each center and ensures monthly costs are within allotted parameters.
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
Identifies and advises on process improvements to alleviate roadblocks facing the customer.
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers.
Involves local Axalta teams and engages the appropriate resources for additional support when necessary

Requirements

What you’ll need

Minimum of 3-5 years of Automotive Refinish industry experience
Bachelor’s degree preferred but not required
Strong knowledge of repair shop operations as well as distribution fundamentals
Working knowledge of Axalta’s core (APL) product lines
Strong technical aptitude and problem solving
Presents oneself in professional manner to all levels of the customer and internally
Must be willing and able to travel up to 75% of the time
Valid Driver’s License required
Bi-Lingual in Spanish is a HUGE PLUS!!

Benefits

Comp & perks

Company Car
Laptop and Mobile Phone provided