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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce Administration, including configuration, user management, and optimization of Sales Cloud and Service Cloud solutions. Proficient in building reports, dashboards, and flows while ensuring effective governance and user support.
Highest-signal resume keywords
Salesforce Administrator CertificationSalesforce Lightning ConfigurationSales Cloud SupportUser Management and GovernanceSalesforce Flow Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ConfigurationReports and DashboardsCustom Objects and FieldsValidation RulesPage LayoutsSalesforce FlowApex AwarenessVisualforce AwarenessLightning Components AwarenessAgile and Scrum Experience
Soft Skills
Excellent Organisational SkillsProactive MindsetCustomer-Focused SupportAbility to Prioritise TasksCollaboration with Stakeholders
Tools & Technologies
Salesforce PlatformSalesforce Service CloudSalesforce Sales Cloud
Certifications & Qualifications
Salesforce Administrator Certification
Industry Keywords
Salesforce AdministrationPlatform GovernanceContinuous ImprovementBusiness Process ImprovementUser Experience
Tech Stack
Tools & technologiesCloudVisualforce
About the role
Key responsibilities & impact- Maintain, configure and optimise the Salesforce platform, integrations and reporting suite.
- Build and maintain reports, dashboards, page layouts, flows, validation rules and other Salesforce configuration components.
- Create and manage custom objects, record types, fields and object relationships.
- Administer users, profiles, roles, permissions, sharing rules and platform access to ensure secure and effective governance.
- Support the ongoing development and optimisation of Sales Cloud and/or Service Cloud solutions.
- Collaborate with the Platform Lead, Product Managers, Business Analysts and stakeholders to translate business requirements into practical Salesforce solutions.
- Resolve user queries, incidents and service requests, providing a responsive and customer-focused support experience.
- Identify opportunities to improve business processes, recommend platform enhancements and contribute to continuous improvement initiatives.
- Work effectively across multiple priorities, balancing support, change requests and platform improvements while meeting agreed deadlines.
Requirements
What you’ll need- 2–3 years' experience as a Salesforce Administrator in a business environment.
- Salesforce Administrator certification.
- Strong experience configuring Salesforce Lightning, including reports, dashboards, validation rules, page layouts, custom objects, custom fields and flows.
- Experience supporting Sales Cloud and/or Service Cloud.
- Confidence managing users, roles, permissions, sharing rules and platform governance.
- A solid understanding of Salesforce Flow and the ability to troubleshoot flow errors.
- Awareness of Apex, Visualforce and Lightning Components.
- Experience working within Agile and Scrum environments.
- Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- A proactive mindset with a passion for continuous improvement and delivering great user experiences.
Benefits
Comp & perks- Generous discounts on holidays across our brands.
- Flexible hybrid working – with the autonomy to work how you work best.
- Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities.