Avvale

Customer Engagement Executive – CEE

Avvale

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

SeniorLead

Tech Stack

CloudERP

About the role

  • Act as a trusted advisor and the primary executive point of contact for the client.
  • Build and maintain relationships with C-level stakeholders (CEO, CFO, CIO, COO).
  • Define and drive the account strategy, focusing on growth, retention and portfolio expansion.
  • Ensure executive alignment for adoption of delivered solutions (without performing operational execution).
  • Anticipate business risks and opportunities, acting proactively and strategically.
  • Communicate improvement opportunities, expected benefits and potential risks to the client, connecting technology to business value.
  • Map people and stakeholders within the account, ensuring an integrated view of the client.
  • Orchestrate internal teams (AEs, pre-sales, delivery), ensuring coherence and alignment.
  • Support AEs in strategic opportunities and critical negotiations, without direct responsibility for closing.
  • Develop and monitor the client's strategic roadmap (12–24 months).

Requirements

  • Strong experience (10+ years) in strategic account management or client partnership.
  • Proven track record of executive-level relationships and working with enterprise accounts.
  • Experience in the SAP ecosystem or enterprise technology (ERP, Cloud, Digital Transformation).
  • Ability to translate technology into business impact, ROI and perceived value.
  • Excellent communication, influencing and negotiation skills.
  • Fluent English; Spanish is a plus.
  • Bachelor's degree in Business Administration, Engineering, Economics, IT or related fields.
Benefits
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
strategic account managementclient partnershipSAP ecosystemERPCloudDigital Transformationbusiness impactROIportfolio expansionstrategic roadmap
Soft skills
communicationinfluencingnegotiationrelationship buildingstrategic thinkingproactive problem solvingstakeholder mappingteam orchestrationexecutive alignmentrisk anticipation
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in EngineeringBachelor's degree in EconomicsBachelor's degree in IT