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About the role
Key responsibilities & impact- Develop a deep understanding of Avride’s products and services, including our features, benefits, and value propositions.
- Assist in managing a portfolio of campus accounts, ensuring timely communication, and resolving inquiries and concerns with care and urgency.
- Assist and partner with campuses to drive delivery demand and deliver and exceptional experience for their dining communities.
- Conduct regular check-ins with campus partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Respond to all campus inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
- Maintain accurate and up-to-date records of client interactions, including discussion notes, action items, and follow-up tasks.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
- Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.
Requirements
What you’ll need- Bachelor’s Degree or High School degree/GED with equivalent professional experience
- 2-4 years of Sales or Account Manager experience.
- Strong proficiency with Google products and Slack along with the ability to quickly learn new software. Experience with Google Sheets and Salesforce is a plus.
- Native-level fluency in English is required.
- A genuine drive to go above and beyond to find solutions for university partners.
- Strong verbal and written communication skills.
- Confidence engaging with University leadership.
- A responsive, always-on mindset. You treat your campus partners like true partners, and they know they can count on you.
- Proven track record of success in meeting and exceeding goals.
- Ability to operate with confidence in ambiguous, fast-moving situations.
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and high-growth environment.
- Ability to travel up to 50% of the time
Benefits
Comp & perks- Candidates are required to be authorized to work in the U.S.
- The employer is not offering relocation sponsorship
- remote work options are not available
- Equal opportunity employer and committed to providing reasonable accommodations to qualified applicants and employees with disabilities to ensure they have equal access to employment opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales experienceAccount managementClient interactionProblem-solvingOrganizational skillsCommunication skills
Soft Skills
Verbal communicationWritten communicationConfidenceResponsivenessSelf-starterPositive attitudeAdaptabilityTeam collaborationCustomer serviceProactive mindset
Certifications
Bachelor’s DegreeHigh School degree/GED
