IT Support

• Respond to user requests for technical assistance via tickets, email, or Slack.
• Procure, provision, and store new hardware
• Troubleshoot and resolve hardware and software issues on Apple MacBooks and user’s local networks.
• Support and maintain cloud technologies including Okta, Google Workspaces and Salesforce.
• Maintain accurate and up-to-date documentation of all support requests and resolutions.
• Collaborate with other IT team members to resolve complex issues.

IT Help Desk Technician

IT Infrastructure Project Manager