Customer Success Manager, EMEA

Avow

Customer Success Manager fostering client relationships and increasing AVOW's brand visibility in the EMEA market. Building a portfolio through up-selling and cross-selling solutions to advertisers while delivering customer satisfaction.

Posted 5/1/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Foster strong relationships with clients, ensuring their satisfaction and success while addressing their unique needs in the region.
Manage day-to-day client interactions, providing excellent customer service tailored to the cultural nuances of Indonesia.
Act as a trusted advisor, helping clients navigate challenges related to attribution, OEM advertising, and other industry-specific areas.
Increase the visibility and recognition of AVOW in the region.
Actively participate in industry events, conferences, and networking opportunities to represent and promote AVOW's brand.
Develop and execute local marketing strategies in collaboration with the marketing team to boost brand awareness.
Leverage technical knowledge to support clients and manage responsibilities independently, ensuring seamless operations despite time zone differences with the rest of the team.
Take ownership of client projects and initiatives, working autonomously to deliver results in a timely manner.
Collaborate effectively with the Sales team and other internal departments, ensuring alignment and consistency in client communications and strategies.

Requirements

What you’ll need

Strong background in mobile marketing platforms (MMPs), with knowledge of attribution models and OEM advertising strategies and approximately 3 years of experience in the industry.
Ability to understand and troubleshoot technical aspects of digital advertising, providing valuable insights and solutions to clients, fluency in English.
Reliable and responsible, able to manage tasks and client interactions with minimal supervision, demonstrates a proactive approach to identifying and addressing client needs and market opportunities.
Passionate about representing and promoting the AVOW brand, actively contributing to its growth and presence in the region.

Benefits

Comp & perks

Learning & Development opportunities
Sabbatical policy
Subsidized membership plans for public transportation and sports
Free weekly German Course
Bike leasing program
Healthy (also not so healthy) snacks in the office every day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mobile marketing platformsattribution modelsOEM advertisingdigital advertising troubleshooting

Soft Skills

client relationship managementcustomer serviceproactive problem solvingautonomous workcollaboration