Avow

Customer Success Manager

• Drive process alignment across Sales, Marketing, and Customer Success — ensuring clear workflows, ownership, and visibility
• Own HubSpot CRM and its connected ecosystem, managing automation, data accuracy, integrations, and user adoption
• Manage Asana as our central project management platform — optimizing its use, connecting it with other systems, and supporting efficient cross-team collaboration
• Bridge Product and Revenue teams — translating business needs into structured workflows and helping operationalize new tools, analytics, and data visibility
• Foster knowledge sharing and enablement by creating internal documentation, dashboards, and onboarding materials that make processes transparent and scalable

Revenue & CRM Operations Manager

IT Support

• Own and manage our Information Security Management System (ISMS) in accordance with ISO 27001
• Lead the preparation and execution of internal and external security and compliance audits
• Conduct regular risk assessments, maintain the risk register, and manage the risk treatment plan
• Develop, update, and enforce company-wide information security policies, procedures, and best practices
• Manage and improve the company's security awareness program, including phishing simulations and training
• Ensure all processes and documentation are compliant with data protection regulations, particularly GDPR
• Administer and improve the office infrastructure (WLAN, VPN, printers, etc.)
• Manage the full lifecycle of company hardware (laptops, mobile phones, accessories), from procurement and vendor management to setup (MDM) and maintenance
• Administer core internal tools and user access management (SSO, permissions), including Google Workspace Enterprise, Microsoft 365, and Microsoft Entra ID/Intune
• Automate IT processes and workflows to improve efficiency and reduce manual effort
• Provide timely and effective day-to-day IT support for our global team
• Manage the technical onboarding and offboarding of all employees

Revenue & CRM Operations Manager

Senior IT Administrator, Berlin