Application Systems Engineer

Avolve

Application Systems Engineer responsible for troubleshooting software issues and providing excellent service to UK customers. Fully remote role with a global team and high standards of support delivery.

Posted 5/8/2026full-timeRemote • 🇬🇧 United KingdomJuniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor and meet service level agreement response times
Troubleshoot software issues; including network connectivity and software errors
Respond to end-user questions and training requests
Maintain a high level of knowledge regarding software functionality and enhancements
Communicate clearly with customer stake holders
Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
Curate troubleshooting guides and knowledgebase
Configuration management of customer systems
Work closely with product and development teams in assisting with testing prior to software releases

Requirements

What you’ll need

Bachelor’s degree
1-3 years of experience in a technical customer facing role
Experience and/or knowledge of SQL and database query preferred
Understanding of Internet and web applications with a desire to learn new technologies
Possess strong phone, written and verbal communication skills
Confident, high energy, self-motivated and a true team player
Ability to prioritize and manage multiple high priority customer needs
Demonstrated ability and desire to work and excel in a fast-paced, growth-oriented environment
Well-organized, with a high attention to detail
Adaptable, personable, positive, proactive person with an open and honest communication style.
Strong communication and collaboration skills to work across cross-functional teams.

Benefits

Comp & perks

Avolve is an equal opportunity employer
Reasonable accommodation during recruitment process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdatabase querytroubleshootingconfiguration managementsoftware functionalitysoftware testingnetwork connectivitysoftware errorsticketing systemknowledgebase

Soft Skills

communication skillsteam playerself-motivatedattention to detailorganizational skillsadaptabilityproactivitycollaboration skillsproblem-solvingcustomer service

Certifications

Bachelor's degree