Customer Success Director

Avo

Customer Success Director managing post-launch relationships for healthcare technology on Avo's AI platform. Responsible for renewals, upsells, and building customer success processes.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of accounts post-launch
Run structured quarterly business reviews
Monitor adoption metrics
Triage inbound support requests
Gather and relay structured product feedback
Document the measurable impact of Avo at each site
Own renewal timelines for your accounts
Identify and develop upsell opportunities
Build mutual success plans with customers
Build and formalize the CS playbook
Create scalable customer-facing resources
Define and instrument the metrics that matter for customer health and team performance
Own the process for gathering and documenting ROI

Requirements

What you’ll need

7+ years in customer success or account management in healthcare technology
Proven track record owning renewals and upsells with numbers to show for it
Experience building or formalizing CS processes from scratch
Strong executive presence
Comfort with analytics tools and a hunger for data
High tolerance for ambiguity; startup experience is a plus

Benefits

Comp & perks

Flexible and generous PTO
Medical, dental, and vision coverage for you and your family
Contribution matching to help invest in your future
Tax-free funds for personal device usage
$130,000 – $160,000, performance bonus, and equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementanalyticsprocess buildingmetrics definitionROI documentationupsellingrenewalsbusiness reviewsadoption metrics

Soft Skills

executive presencecommunicationorganizational skillsproblem-solvingadaptabilitycollaborationcustomer relationship managementstrategic thinkingdata-driven decision makingtolerance for ambiguity