Implementation, Customer Success Manager

Avo

Implementation & Customer Success Manager at Avo, ensuring successful onboarding and long-term client satisfaction in healthcare technology. Collaborating with teams to drive adoption and partnerships.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own project timelines and task tracking for assigned implementations from contract signature through go-live
Coordinate pre-launch alignment with key stakeholders, including department chairs, IT leads, and clinical champions
Deliver go-live training sessions virtually and on-site, adapting content to different clinical audiences
Travel to customer sites at key launch milestones as needed
Monitor adoption metrics using Avo’s analytics dashboards and proactively address early warning signs
Triage inbound support requests, escalating to Solutions Engineering when needed
Build and maintain implementation resources including project plans, training decks, and customer-facing guides
Run recurring check-ins with customer stakeholders post-launch to track progress and surface risks
Own renewal and upsell motions for your accounts, partnering with Sales on expansion opportunities
Gather structured product feedback from customers and relay it to the Product team
Document the measurable impact of Avo adoption at each site: usage data, workflow changes, and outcome stories

Requirements

What you’ll need

3+ years in implementation or customer success in healthcare technology, with direct exposure to clinical workflows and EHR environments (Epic, Meditech, Cerner, or similar)
Track record managing accounts through renewals and upsells, not just handing off after go-live
Proven project management skills: you keep multiple workstreams on track without needing to be reminded
Strong communicator who can adapt register from frontline nurse to CMO in the same day
Comfort with analytics tools and a curiosity for data; you dig into dashboards to find the story
High tolerance for ambiguity; startup experience is a plus, but the mindset matters more than the resume line
Willingness to travel occasionally for key launch milestones and customer site visits
Clinical background (bonus): not required, but a meaningful plus for understanding EHR workflows and clinician pain points

Benefits

Comp & perks

Flexible and generous PTO
Medical, dental, and vision coverage for you and your family
Contribution matching to help invest in your future
Tax-free funds for personal device usage
Performance bonus, equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementaccount managementcustomer successdata analysisEHR environmentsclinical workflowsimplementationtraining deliveryadoption metrics monitoringproduct feedback gathering

Soft Skills

strong communicationadaptabilityproblem-solvingstakeholder coordinationcuriositytolerance for ambiguitycustomer relationship managementteam collaborationrisk managementtraining and mentoring