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Customer Service Representative
AvnetCustomer Service Representative resolving customer inquiries, orders and complaints for Avnet, a global technology distributor. Supporting sales teams through order tracking, expediting, invoicing and issue resolution.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively responding to inquiries, resolving issues, and maintaining customer relations. Proficient in order processing, invoicing, and supporting sales teams while identifying opportunities for process improvement.
Highest-signal resume keywords
Excellent English LevelCustomer Service ExperienceCommunication SkillsProblem-Solving SkillsSelling and Negotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInvoicingQuote PreparationStock ManagementRecord Maintenance
Soft Skills
MultitaskingFast-Paced Work Adaptability
Tools & Technologies
Computer SkillsEmail SkillsPhone Skills
Industry Keywords
Customer RelationsConsumer LawsProcess ImprovementSales Support
About the role
Key responsibilities & impact- Respond to customer inquiries
- Expedite critical orders and communicate dispositions
- Research and resolve customer issues and orders
- Prepare quotes, track orders, process backlogs, handle invoicing and returns
- Resolve discrepancies and customer credit problems
- Support sales team members and external customers with order expediting, stock queries, reporting and stock rotation
- Identify, investigate and participate in process and procedure improvement opportunities
- Maintain good customer relations and resolve claims and complaints fairly, effectively and in accordance with consumer laws
- Maintain and update electronic and hard-copy records
- Perform other duties as assigned
Requirements
What you’ll need- Excellent English level
- Typically requires a minimum of few years of related experience
- Computer, email and phone skills
- Communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Excellent selling and negotiation skills
- Expert knowledge of customer needs, products and complexity of business services
Benefits
Comp & perks- A supportive team environment
- Tools and opportunities to further your career
- Flexible working
- Paid holiday, plus bank holidays