Customer Service Representative

Avnet

Customer Service Representative at Avnet responding to customer inquiries and resolving critical orders. Supports sales team and maintains good customer relations in a hybrid work setting.

Posted 7/28/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries, resolving complaints, and maintaining customer relations. Proficient in process improvement and capable of managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceProblem SolvingMulti-TaskingCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer RelationsInvoicingOrder TrackingDiscrepancy ResolutionResearch Skills

Tools & Technologies

Computer SkillsEmail CommunicationPhone Communication

Industry Keywords

Consumer LawsFast Paced EnvironmentHigh School DiplomaOrder ProcessingQuote Preparation

About the role

Key responsibilities & impact

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identify, investigate, and participate in opportunities to improve processes and procedures.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Requirements

What you’ll need

Typically requires a minimum of eight years of related experience.
High School Diploma or equivalent.
Extensive computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
May require fluency in more than one language.

Benefits

Comp & perks

Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs