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About the role
Key responsibilities & impact- Respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and track orders.
- Provide support such as quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit assistance to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation).
- Identify, investigate, and participate in opportunities to improve processes and procedures, including monitoring and contributing to key performance metrics.
- Ensure good customer relations are maintained and that customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
- Maintain and update electronic and/or hard-copy records as required.
Requirements
What you’ll need- Previous experience in a contact center/call center and/or face-to-face customer service
- Fluency in German
- Excellent telephone manner with the ability to connect with customers and offer solutions quickly
- Proficient level of English, both written and verbal
- Good working knowledge of Microsoft Office and ability to learn new systems quickly
- Able to remain calm and diplomatic at all times
- Enthusiastic about learning and development
Benefits
Comp & perks- Hybrid role – 3 days in the office / 2 days remote
- Multinational working environment
- Private medical insurance
- Office located in a premium building
- Professional initial and ongoing training
- Fresh fruit provided daily
- Bicycle parking
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order trackingquote preparationbacklog processinginvoicingdiscrepancy resolutioncustomer credit assistancekey performance metricsprocess improvement
Soft Skills
customer relationsproblem-solvingcommunicationdiplomacyenthusiasm for learningtelephone mannerinterpersonal skills