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Tech Stack
Tools & technologiesCloudSFDCTableau
About the role
Key responsibilities & impact- Review, shape and deliver CRM system enhancements and change requests in collaboration with the Global Salesforce CoE.
- Including 1st line CRM system support.
- Create and document business requirements by working together with users of all levels including stakeholders in the development of program enhancements and changes including staff, outside consultants and suppliers as needed.
- Responsible for the roll-out of Salesforce systems to new functions including needs, processes and reports identification along with stakeholder management, training development and delivery of training.
- Supporting the testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing.
- Assess impacts and support governance approval of change requests through the global governance process.
- Daily administration and support of Salesforce including managing multiple user setup, profiles and roles, customization of objects, fields and record types / page layouts
- Produce and maintain reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
- Influence and optimise commercial processes and ways of working within Salesforce, recommending best practice solutions to drive efficiency
- Responsible for driving end user engagement and adoption through training and outbound communications
Requirements
What you’ll need- Minimum 3 years’ experience working with Salesforce.com
- Proven ability to deliver results in a complex multi-channel sales & marketing environment.
- Strong creative outlook and ability to translate creative ideas into clear briefs.
- Good commercial awareness and Return on Investment /analytical approach.
- Strong planning and organizational skills, able to cope with multiple projects and reliably hit deadlines.
- Excellent written and verbal communication skills.
- Salesforce.com certified CDP / Data Cloud Experience (Desirable)
- Tableau CRM experience (Desirable)
- Previous experience of working with Databases (Desirable)
Benefits
Comp & perks- Competitive salary and benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce.comCRM system enhancementsbusiness requirements documentationtest planstest casesdata quality monitoringreport designcustomization of objectsuser setup managementdashboard production
Soft Skills
stakeholder managementtraining developmentcommunication skillsorganizational skillsplanning skillscreative outlookanalytical approachmulti-project managementend user engagementcommercial awareness
Certifications
Salesforce.com certified CDPSalesforce.com certification